Returns & Refund Policy

RETURNS

At Virsaa Gifts & Jewels, we stand behind the quality of our products and want you to be completely satisfied with your purchase. To ensure a seamless experience, we have crafted a comprehensive Returns & Refund Policy.

Policy Duration: Our return window extends for 30 days from the date of purchase. If 30 days have passed since your acquisition, unfortunately, we are unable to offer a refund or exchange.

Eligibility Criteria: To be eligible for a return, the item must be unused and in its original packaging. Certain exclusions apply, including perishable goods, intimate or sanitary items, personalised on-demand products, gift cards, and specific health and personal care items.

Return Process: To initiate a return, kindly reach out to our team at sales@virsaa.com.au. Please refrain from sending the item directly to the manufacturer.

Shipping: Customers are responsible for the return shipping costs, and these costs are non-refundable. For items exceeding $75, consider using a trackable shipping service or obtaining shipping insurance.

GENERAL REFUND POLICY

Refund Requests: All refund requests must be submitted in writing via email or our customer service portal within the stipulated 30-day timeframe.

Processing Time: Refunds will be processed promptly, but please allow 7-10 business days for the amount to be reflected in your account. The original payment method used for the purchase will be employed.

Non-refundable Fees: Shipping fees are non-refundable. Customers are also responsible for return shipping costs, unless the return is due to a defect or an error on our part.

Partial Refunds: In certain situations, partial refunds may be granted for opened/unboxed items, items not in their original condition, damaged items, or those returned more than 30 days after delivery.

REFUNDS (IF APPLICABLE)

Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund via email. If approved, the refund will be automatically applied to your credit card or original method of payment within a specified timeframe.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund, please check your bank account and contact your credit card company and bank. If issues persist, reach out to us at sales@virsaa.com.au.

SALE ITEMS, EXCHANGES, AND GIFTS

Regular priced items are eligible for refunds, while sale items, exchanges, and gift-related matters are subject to specific conditions outlined in the policy.

NOTE:

This refund policy is applicable exclusively to purchases made directly from Virsaa Gifts & Jewels. For products bought through third-party retailers or distributors, kindly refer to their respective refund policies.

At Virsaa, we are dedicated to providing accurate descriptions and images of our products on our website. However, please be aware that slight variations in colors, sizes, or other attributes may occur due to different monitors or the handmade nature of certain products.

Should you have any questions or concerns about our refund policy, we invite you to contact us at sales@virsaa.com.au. We are here to assist you and ensure your satisfaction with our products and services.